s

Delivery & Returns Policy

Our Delivery & Returns Policy forms part of, and must be read in conjunction with, our full Terms of Service. We reserve the right to change this Delivery & Returns Policy at any time. This Delivery & Returns Policy was last updated in September 2016.

DELIVERY

We aim to ship all items on the same day if ordered by 12pm Monday to Friday and by 10pm on Saturday. If choosing speedy delivery, orders placed by 12pm should arrive the next working day (but can take up to 2 working days). 

We use Royal Mail. Deliveries are sent signed for delivery for your peace of mind.

Our delivery charges are as follows:

UK (Mainland):
FREE Standard Delivery (3-5 working days)
£4.99 Speedy Delivery (up to 2 working days)

Rest of Europe:
Standard Delivery (3-5 working days)

0 kg – 0.5 kg

£6.55

0.501 kg – 0.75 kg

£7.55

0.751 kg – 1 kg

£8.99

1.001 kg – 1.25 kg

£9.99

1.251 kg – 1.5 kg

£11.55

1.501 kg – 1.75 kg

£11.99

1.751 kg – 2 kg

£13.55

2.001 kg – 2.5 kg

£27.55

2.501 kg – 3 kg

£29.99

3.001 kg – 4 kg

£34.99

4.001 kg – 5 kg

£39.99

 

ITEM NOT RECEIVED

We are really sorry if you have not received your item! We will pull out all the stops to sort this out for you. Just follow these simple steps within 14 days from the day on which you placed the order with us so we can track your order and shipping details and confirm whether a replacement product can be arranged:

Please email hello@shiftsupplements.com and include the following:
Your full name

Date of order
Item purchased
Your order number
Any further details you think might be useful

RETURNS

When you receive your item(s), first of all please check to make sure you received the right product(s) as soon as possible and always before use.

INCORRECT ITEM RECEIVED

We are really sorry if you received the incorrect item by mistake. We inspect all products we send and take great care in packaging them to ensure the highest possible standards. If, for some reason, the product you have received is not what you ordered, we will resolve this as quickly as possible for you.

To receive a replacement of the correct ordered item, please ensure that a returns authorisation number and return shipping address is obtained before attempting to return any items. To do this, please contact us at hello@shiftsupplements.com and include the following in the email. 

Your full name
Date of order
Item ordered
Item received
Order number
Any further details you think might be useful

You must return the item or goods in the same condition, unopened and sealed, and in the original packaging you received them, within 14 days from the day on which you received the item or goods.

Please use a proof of delivery service from the Post Office when you send your item back to us. Any item you have accepted and then returned is your responsibility until it reaches us, so it is a good idea to insure the value of the item when shipping. Once we receive it, the product will be inspected for approval. If approved, we will then distribute the replacement item to you. Replacement items will be distributed within 7 days of approval.

DAMAGED OR FAULTY ITEMS

In the unlikely event that you receive an item that is damaged or faulty please contact us at hello@shiftsupplements.com.

You will need to tell us exactly what the fault is as soon as possible after discovering the fault and we will advise you on what to do next.

Please note, our Delivery & Returns Policy for faulty items upholds your statutory rights.

CHANGED YOUR MIND

We've all done it, ordered something and then realised later that it is no longer needed.

You have 14 days to cancel your order under our 14 day return period policy, which starts on the day after you received the item.

All items must be returned unused and in the original packaging as they were in when received by you. 

Please ensure that when you receive an item that you take reasonable care of it when trying it /inspecting it eg. please ensure that any security seals or tags are still intact.

Please ensure that a returns authorisation number and return shipping address is obtained before attempting to return any items. To do this, please contact us at hello@shiftsupplements.com and include the following in the email. 

Your full name
Date of order
Item ordered
Order number
Any further details you think might be useful

The return postage cost must be paid by you.

Please use a proof of delivery service from the Post Office when you send your item back to us. Any item you have accepted and then returned is your responsibility until it reaches us, so it is a good idea to insure the value of the item when shipping. Once we receive it, the product will be inspected for approval. If approved, we will refund the original payment method within 14 days.

YOUR STATUTORY RIGHTS

Our Delivery & Returns Policy does not affect your statutory rights.